It’s a real pleasure to be an owner of a Duraplas tank — Lachlan from the Northern Rivers"Thank you Mark, your company has been nothing but professional and cheerful to deal with. It’s a real pleasure to be an owner of a Duraplas tank and I look forward to seeing you again for future tank / water storage needs. My regards to you, Danny, Jess and Andrew our delivery man."
We now have 5 Duraplas tanks with a 90,000 + litre capacity — Shane from Toowoomba"Good Morning Duraplas, Our tank arrived yesterday as arranged- Your delivery man (James, I think) was excellent, very helpful/courteous. We now have 5 Duraplas tanks with a 90,000 + litre capacity. Thank you- for the ease of doing business with & the quality of your tanks. Please pass on to the powers that be & thank James for us."
Give this outstanding locally owned business a call if you want a water tank — Martin from Northern Rivers"I cannot recommend DURAPLAS highly enough! I started humbly five years ago with one of their 1,000 litre tanks second hand, then I got a second hand 5,000 lite DURAPLAS tank two years back, and now I have this brand spanking new 22.700 lite beauty! I have always been impressed by their quality, but now I can add that their service is second to none! The delivery was not without challenges, and first off I had to reschedule because of rain (which they were very accommodating about) and then this morning we were a man short and when I saw the size of the truck I didn't believe it was going to be possible. I told Andrew the DURAPLAS driver I didn't think he would be able to get to the site and suggested he jump into my Tiguan and I would show him the road and he laughed and said he would follow me up! Two hairpins, a deep dish drain and a tricky tight gully crossing didn't even slow him down and he executed the ascent with aplomb. Then I figured he would refuse to even attempt to back the truck down my new track to the tanksite but he managed that brilliantly too, and then dropped the tank right onto the pad like a magician! He also provided the muscle and brains to get it perfectly aligned before he was satisfied, and REFUSED TO ACCEPT A TIP! If you're lucky enough to live in the Northern Rivers region, give this outstanding locally owned business a call if you want a water tank! THANK YOU, DURAPLAS!" Martin C
"Considering the quality of your product, I believe I received the best available product for a good price" — Alex from Stokers SidingI recently purchased a tank online (Inv 6692) that was delivered by Tweed Tanks last week. This is the 4th Duraplas tank I have purchased. I wish to commend the delivery driver on his prompt & professional service. The experience was positive & exceeded any expectation I had. I would also like to commend you on delivering a quality product. The price was not the cheapest but was extremely competitive & I chose to support a local company. Considering the quality of your product, I believe I received the best available product for a good price. I will continue to recommend & use your products. Regards, Alex from Stokers Siding
"It has been a pleasure doing business with you and I would have no hesitation in recommending you to friends. " — DerekGood morning, We got our tank yesterday morning as promised. Many thanks to Nathan for his guidance and help in getting the tank into the right spot. His attitude and friendliness are a credit to both himself and your company. It has been a pleasure doing business with you and I would have no hesitation in recommending you to friends. Regards, Derek
"Your professionalism and service were outstanding throughout the purchase" — Matt MeuryLuke, apologies for not sending this sooner. I would like to THANK yourself and the whole team for all your help organising and delivering my new water tank. Your professionalism and service were outstanding throughout the purchase. I was always kept up to date and nothing was too hard. Well done Luke and the team. I cant speak more highly of Duraplas. Please forward this to John. Regards, Matt Meury
"It is always a pleasure to interface with men of this calibre. Thank you" — Rowley & Clare from Dorrigo, NSWOn 1-Oct, two 5,000 gallon tanks were delivered to our rural property outside Dorrigo. I merely write to compliment you on your delivery team of Bert & Mick who are a credit to your company. Firstly, they kept us informed of their expected arrival time. Secondly, we found them to be top “can do” blokes who skilfully off-loaded both tanks precisely where we wanted them. It is always a pleasure to interface with men of this calibre. Thank you Rowley & Clare, Dorrigo, NSW
"Thank you for your service & prompt delivery" — Steve MonteathI would like to take this opportunity to thank the driver who delivered my water tank today. You are a lucky company to have such an employee. I have spent over 40 years in education & policing & it is an honour to come across young men who stand proud & tall & are a credit to themselves, their families & their employer. The water tank is on site & the pump arrived whilst the driver placed it into position. Thank you for your service & prompt delivery. I will be passing on your contact details to friends & family advising them of your service & the 'quality' of the product. Once again thank you, Steve Monteath
"The Driver Nathan was very competent" — Mark R from Robertson, NSWTo The Manager, I recently had two water tanks delivered here at Robertson by your Company, The Driver Nathan was very competent and also keen to get on with his other deliveries so we didn’t get to thank him as well as we hoped. Please pass on our many thanks to him. Thanks once Again, Mark R, Robertson, NSW
"This kind of service is certainly out of the ordinary." — Peter & TinaI wish to compliment your staff on their customer service. On the 27th we went to the above location to inquire about a rainwater tank. On arrival we were greeted by a fantastic sales rep, who responded to our needs in a most efficient manner. She arranged the tank we needed and we were surprised at the speed in which it was to be delivered. She arranged our rebate and was clear in every detail. Mark arrived with our tank the next day. His customer service was demonstrated at a high level. He was most pleasant and efficient in the installing the tank. We would recommend your company to any potential buyer and compliment you staff on extremely proficient and excellent customer service. This kind of service is certainly out of the ordinary. Thank you and your staff, we are extremely satisfied customers. Peter Davidson & Tina Kilfoyle
"I will definitely be dealing with this company in future." — Robert ReaI took delivery of 2 tanks today. This has been my second lot of tank purchases. I just wanted to say that I am very happy with the service I received, right from the initial ordering to the follow-up and eventual delivery of the tanks. The quality of the products speak for themselves, but I thought I should mention the great service I received from Paul and would also like to mention the professionalism of the driver who delivered the tanks. These two men are a credit to your company. I will definitely be dealing with this company in future. Word of mouth is the best advertising and I have been spreading the positive news of the product and service. I would be pleased if you passed on these favourable comments to Paul and the delivery driver. Kind regards, Robert Rea
"Your company right from the beginning was first class, very prompt and efficient" — Jim & JanWriting to let you know how impressed we were with your company as we have just purchased one of your Duraplas 5000 Gallon Tanks. Having been in business for many years ourselves always trying to give service and knowing that you do not always get it yourself. The dealings with your company right from the beginning was first class, very prompt and efficient, and as for the delivery and installation you could not say anything but perfectly done needless to say your driver should be highly commended. Please pass on our many thanks to him and your company. Yours truly, Jim and Jan Catling
"Duraplas and staff get 5 stars from me" — Darren and JuliaThank you for rectifying our Water Tank changeover recently, I really appreciated the way in which you kept my wife [Julia] and I informed throughout the process and in the manner in which it was dealt with. In this day and age after sales service such as the one Duraplas and yourself provided seam to be lacking and almost a thing of the past these days, however Duraplas has given me some comfort knowing that it still exists. Prior to purchasing our water Tank I knew of your product, while researching I noted that the quality of Duraplas Tanks were far superior than that of many other tanks flooding the Queensland market at present, such as design, strength and warranty, I now can add good service to the list when recommending Duraplas tanks to other people. The aftersales part of any transaction is the most crucial element to any purchase, Duraplas and staff get 5 stars from me and such I have no hesitation in recommending Duraplas to people in the market looking to purchase a Water Tank. Thanks again, Darren and Julia Lang
"The service I have received from your staff has been first class." — Phil EnglishWe the customer are all to ready to complain but this is to praise! The service I have received from your staff at the first enquiry to the delivery has been first class. They are a credit and an asset to your company. I would especially like to commend your deliver driver, Kerry. If ever there was a man with companies interest and customer satisfaction at heart he is the one. With such a great product and first class staff Everest is not too high. Sincere Regards, Phil English
"Melinda and I were delighted with the whole approach of Duraplas" — Micheal CartwrightExcellent Service. Melinda and I would like to take a moment of your time to compliment all aspects of our involvement with Duraplas during our recent purchase of 2 large rainwater tanks. Firstly to Luke who took our initial call – he was most helpful in providing us with all the information needed to make our decision. Also several follow up calls he made were done so, exactly when he said they would be. Secondly to Aaron, who delivered and placed the tanks without any problem at all. He was on time and kept us informed of his movements during the day, before he arrived. Melinda and I were delighted with the whole approach of Duraplas and as a local real estate agent I will have no problem in recommending your company. Kind Regards, Micheal Cartwright
"Now that's what I call above and beyond service" — Adam & LindaDear Kylie, I would like to express my appreciation of the fantastic service I received from you and your team. As myself and my partner were without water when my old fibreglass tank ruptured the day before the Australia day long weekend Duraplas Mid Coast came through for us, getting our tank on site on a public holiday. Now that's what I call above and beyond service. Not only that but the quality of the product, and the fittings was excellent too. I could not recommend Duraplas highly enough for customer satisfaction. Thank you again. Ps Can you make it rain please ? All the best Adam & Linda
From the moment of our contact with you, the service and delivery has been terrific — Geoff From Nimbin" Morning Duraplas - Like some sort of David Attenborough Nature documentary, there's been a migration of previously city based families moving to country and regional areas. Apart from getting used to the snake and bird life, getting a water tank was next on the list. We were recommended Duraplas by our plumber and from the moment of our contact with you, the service and delivery has been terrific. No doubt you'll be dealing with a few other 'dazed and confused' city types as the migration continues and I know they'll be equally put at ease as we were. Keep up the great work.
I am also writing in praise of your delivery driver Shane who delivered a 22000 litre tank to my property. I shouldn't really call him a "Delivery Driver" – Shane is much more than that. Shane is part Einstein Problem Solver, Part Acrobatic Truck Driver who can move his vehicle into tight driveways and part Calming Therapist who can deal with yuppie knuckleheads like me. Please pass on my thanks and if possible, a Knighthood.